Privacy Policy

1. Introduction

Welcome to our website offering a mental health–focused chatbot (“we”). We care deeply about protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our chatbot or browse our site. By accessing our services, you agree to the terms set out below.

This Policy applies to all visitors, users, and registered accounts. If you have any questions or concerns, please contact us using the details provided in the “Your Rights and Contact” section.

2. Data We Collect

We follow the principle of data minimization, meaning we only collect the data needed to provide and improve the service. The information we may collect includes:

• Conversation content: messages you send to the chatbot and the generated responses, for analysis and model improvement.
• Account information: if you create an account (e.g., email address, username).
• Technical data: IP address, browser type, operating system, possible device identifiers, or approximate geolocation data.
• Cookies: we use cookies and similar technologies to improve navigation and understand how you interact with our site (see the “Cookies and Tracking Technologies” section).

In accordance with applicable laws, we will not collect sensitive data (e.g., sexual orientation, political opinions, religious beliefs) without your explicit consent, unless you voluntarily choose to share it during conversations.

3. How We Use Data

We use collected data primarily to provide and improve the service. We may use it to:

• Improve the chatbot: analyze conversations to refine response algorithms, fix potential errors, and offer more relevant interactions.
• Enhance navigation: adapt the user interface or remember your preferences (e.g., language, theme).
• Meet legal obligations: comply with lawful requests or orders from competent authorities where required by law.
• Ensure security: detect and prevent malicious activity (e.g., hacking attempts or spam).

We emphasize that we never sell your data. The personal information you entrust to us is not commercially transferred to third parties. Any service providers we engage (e.g., hosting) are bound by strict confidentiality agreements and process your data only as necessary to deliver their services.

4. Retention and Deletion of Conversations

Unless otherwise stated, we retain your conversations to improve chatbot quality and evaluate our service. If you choose to delete all or part of your conversations via the provided interface, they will also be removed from our servers. No residual records are kept, except where a specific legal obligation applies (e.g., a judicial request).

In general, personal data is not kept longer than necessary for the purposes for which it is processed. Once that period ends (or upon a valid deletion request), we erase or anonymize the relevant information.

5. Security and Encryption

We implement physical, logical, and organizational security measures to protect your data from unauthorized access or disclosure. Measures include:

• Encryption: information is encrypted in transit (HTTPS/TLS) and at rest in our databases.
• Access controls: only authorized personnel (bound by confidentiality) can access administrative or technical areas.
• Monitoring: intrusion detection tools and security procedures to anticipate or react quickly to anomalies.

Despite these precautions, no system is infallible. If a security breach or confirmed intrusion occurs, we will notify you as soon as reasonably possible and cooperate with the competent authorities where applicable. We will take all reasonable steps to limit impact and remedy the situation.

6. Cookies and Tracking Technologies

To improve your browsing experience, our site may store or retrieve information on your browser, primarily in the form of cookies. These files help remember your preferences (language, session, etc.) and help us understand how you use the site (usage statistics, etc.).

You can set your browser to refuse cookies or to alert you when cookies are sent. However, refusing certain essential cookies may affect the proper functioning of the site.

7. Your Rights and Contact

Under the GDPR and French law, you have several rights regarding your personal data:

• Right of access: request confirmation that your data is processed and obtain a copy.
• Right to rectification: have inaccuracies corrected or incomplete information completed.
• Right to erasure: request deletion of your data when its retention is no longer justified or in case of legitimate objection.
• Right to object: object at any time to processing based on legitimate interests for reasons related to your particular situation.
• Right to restriction: request temporary restriction of processing in specific cases (e.g., verifying accuracy).
• Right to data portability: obtain and reuse your data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: for processing based on consent (e.g., newsletters), you can revoke it at any time.

To exercise these rights or ask questions, please contact us at:

withubecontact@gmail.com

We may ask for proof of identity to verify the legitimacy of your request. You may also lodge a complaint with your competent supervisory authority (CNIL in France).

8. Children and Minors

Our chatbot is not intended for children under 15 years old (France’s minimum digital consent age). If we discover that a child under 15 is using the service without parental authorization, we will take appropriate steps to delete their data. Minors aged 15–18 are encouraged to inform their parents or legal guardians of their use of the chatbot.

9. Changes to This Privacy Policy

We may update this Policy to reflect changes in our practices or to meet evolving legal requirements. The “Last updated” date indicates the most recent version. Please review it regularly. Your continued use of the chatbot or the site after publication of an updated version constitutes acceptance of the changes.

10. Disclaimer

Our chatbot provides informational support in mental health. It does not replace professional medical, psychological, or psychiatric care. In case of distress or emergency, please contact a qualified healthcare professional or emergency services. We are not responsible for how you use information obtained via the chatbot.

11. Final Contact

If you have questions, specific requests, or feedback regarding this Privacy Policy, please email us at:

withubecontact@gmail.com

We will do our best to respond promptly and handle your requests in accordance with applicable regulations.